Digital inspections app

A leading airfreight forwarder of perishable goods needed a solution to make cargo inspection faster and easier for warehouse workers. They already had a negative experience with SaaS apps and a failed custom-made app. Will TRIARE’s take on this live up to their expectations?

The Story

The “time is money” principle is most tangible with the delivery of perishable products. The process needs to be fast and transparent. You will only earn a customer’s trust if they know exactly where and in what state their product is at any given time.

Our customer is a leading airfreight forwarder specializing in perishable goods shipping. They import and export perishable commodities from the United States to destinations worldwide. Initially, they relied on SaaS solutions like Record 360 to photograph cargo and form PDF reports for their database. But the need for more effective functionality and costly licenses have prompted them to look for other solutions.

Their first try to get a custom app didn’t go well. The functionality was too complicated for warehouse workers and still didn’t solve a problem. It took time for the company to find and trust a new development provider. They started cooperation with TRIARE on the other project – Cargo Trak, an app for GPS tracking of freight. The results were to their liking; hence, they also delegated the inspections app project to TRIARE.

The Challenge

Inspections app’s main purpose was generating quality reports to send to the company’s database and linking them with consignment notes – to keep clients informed about the location and state of a product.

The challenge was to make the process of cargo inspection a lot faster. When it comes to perishable products, a report is valid for no more than two days. All the photos have a date/time stamp, so it is easy to spot delays. How do you solve that? The Discovery phase has revealed that warehouse workers are usually low-skilled, and there’s a high staff turnover. Therefore, the app should be extremely user-friendly for them.

TRIARE’s analytics looked into why the previous custom solution did not work. Plenty of unnecessary features made the product puzzling, while the most needed features were not working properly. They started to ask a different question: what’s the underlying problem, not what was the solution the company previously imagined. Exploring the client’s workflow was challenging but extremely rewarding. There were many times when the solution was almost finalized, but a little dig deeper uprooted the whole logic.

So, what features did the final version end up with?

What we have done

There are solutions for inspectors, but they’re not tailored to specific needs. Mostly, they only allow taking photos with descriptions. Inspections app is a unique product because it serves an individual flow and has templates for different cargo with unique questions.

It was made possible due to the dedication of analysts during the Discovery Phase. About 70% of ideas for the product’s functionality were found in this process. The app used prior to that only covered a tiny bit of these needs. Our customer had a similar experience with TRIARE when working on the previous Cargo Trak project. That is why they chose TRIARE again.

“Custom product solves a specific business problem of a particular client; SaaS only helps to solve a part of it,” – Hryhorii Sirenok, TRIARE PM who worked with Inspections app

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In the first phase of the product, managers were manually forming the tasks for inspectors. Today, tasks are formed automatically and linked to consignment notes. User flow looks as follows:

  1. Inspectors enter the warehouse at the start of the working day. They look at the app and see the list of tasks for the given day (marked by different statuses).
  2. They choose a task and see what type of report it requires. It may be filling out the documentation, reporting temperature, or taking a simple photo. Everything looks intuitive due to different types of tasks (gradation, text fill, photo with a circle focusing on a defect, etc.) It’s also easy on the manager’s side because they can create report templates for different commodities.
  3. PDF report is generated automatically and sent to the main database. Another bonus – all the photos in PDF are clickable, so you can see a zoomed-in version and download it if necessary. Voila!
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Tech stack
  • Swift
  • Kotlin
  • Node.js
  • React.js
  • MySQL
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